Please expect 2-4 weeks for your order to be handmade and ready to ship. We try to accommodate rush orders whenever possible, so contact us at info@00stephanies.com prior to placing your order to confirm we can make your required delivery date.

Do you offer different chain lengths and styles, or can I request a different length or size?
Yes we do and sometimes yes we can! One of our original missions when designed our collection, was to allow our customers to choose a chain style and length suited to them. Across many of our collections you will find a variety of different chain styles and lengths. If you can’t find what you are looking for then please get in touch and we will see what we can do to help.

Can I add a message to an order that is a gift?
Yes! To make it easier to send direct to recipient, we'd love to handwrite your short message on a little card to go inside. At checkout, leave your message, not forgetting to say who it's from!

Will my receipt be included within the package?
You're receipt is emailed direct to you - we do not include in the package, so we are doing our bit to help the planet, plus you don't need to worry about this if sending a gift!

What is your jewellery made of?
We only use high quality materials.
All our jewellery is made from 18K Gold. We combine with natural diamonds, gemstones, coloured beads, jade and pearl.

Diamonds are natural and unique, each have different cutting quality, clarity, carats and colour. Diamond forms under high temperature and pressure conditions that exist only about 100 miles beneath the earth’s surface. Diamond is so hard that you can only scratch it with another diamond.

Semi-Precious Stones are natural and unique, each varies slightly in size, shade and colour. They may also contain natural inclusions, adding a unique character to each of the stones.

Pearls comes Akoya Pearl and South Sea Pearl.

How do I look after and store my jewellery?
Click here for our jewellery care page.

If I have a personalisation idea can I contact you?
Absolutely, we love to hear your ideas. Get in touch here and we will see what we can do to help!
Click here for our customised service page.

Do you create bespoke jewellery to order?
Yes, depending on request! We love to get ideas from our customers and we would love to discuss any ideas you might have and work with you to see if we can come up with what you are looking for. Get in touch here and we will see what we can do to help!